Barista (Service Specialist)
POSITION: BARISTA
REPORTS TO: UNIT MANAGER
Starting Rate: $15.00 per hour
General Description:
Responsible to provide food, beverages and service to Guests at a level of quality that ensures their satisfaction and their desire to return.
Qualification/Requirements:
• Solid product knowledge
• Barista Certification
• Able to resolve complaints and problems as they arise from customers and employees
• Take Barista test every 6 months
• Must be able and willing to mix, sell and serve approved alcoholic beverages to guests aged 21 and older upon request and verification of age requirement
Desired Qualities and Characteristics:
• Above average communication skills.
• Leadership
• High sensitivity and ability to respond to Guest needs.
• Able to follow directions.
• High enthusiasm and desire to succeed.
• Creativity and high knowledge of drinks recipes and preparation
• Sincere desire for quality.
• Creativity and effective problem-solving skills.
• High level of comfort in “team” settings.
Specific Responsibilities:
1. Ensure that each Guest/Customer receives outstanding Guest Service by providing a Guest/Customer friendly environment which includes greeting and acknowledging every Guest/Customer with our Joffrey’s greeting “WELCOME TO JOFFREY’S’ maintaining outstanding standards, solid product knowledge and all other components of Guest/Customer Service.
2. Controls shrink.
3. Monitor and ensure the quality of all beverages and foods served in the unit.
4. Possess a high degree of knowledge in explaining the origins, production and brewing of Joffrey’s coffee products.
5. Maintain and environment which communicates a mission to constantly meet Guest expectations.
6. Follow procedures designed to meet standards of cleanliness and sanitation.
7. Maintain all equipment and machinery in safe, efficient working order
8. Observe standards of safety and security
9. Maintain clear, responsive communication with the corporate office and appropriate multi-level persons.
10. Perform other tasks as required.
11. Willing and able to work at any Joffrey’s Coffee location upon request.
Essential Physical Requirements:
Lifting – up to 50 lbs, Bending, Climbing, Pushing/pulling equipment
1. Ability to process information and merchandise through computer system and POS register system.
2. Ability to communicate with associates and guests.
3. Ability to read, count and write to accurately complete all documentation
4. Ability to freely access all areas of the kiosks and theme parks including selling areas, stock area, and register area.
5. Ability to operate and use all equipment necessary to run the kiosks.
6. Ability to climb ladders.
7. Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
8. Ability to work varied hours/days to oversee kiosk operations.
9. Ability to lift up to 50 pounds with or without reasonable accommodation.
10. Be able to stand weather elements and temperatures
About Joffrey's:
At Joffrey’s Coffee & Tea Company, our passion for truly exceptional coffee and tea inspired us to start something special. We are committed to a never-ending quest to provide the world’s best coffee and tea with unsurpassed quality and attention to detail from seed to cup. Today, after 35 years, we roast to order more than 100 varieties of coffees and teas for our customers -offering customized solutions at hotels, fine restaurants, cruise lines, gourmet retailers, supermarkets, business offices, military bases, online stores, theme parks - and just about anywhere else coffee and tea is enjoyed. Still, our mission is unchanged: to provide every customer with the ultimate experience by making Everyday Moments That Much Better™.
Joffrey’s is proud to be an Equal Opportunity Employer that offers a competitive salary and benefits package, paid time off, 401k, opportunities for advancement, and a supportive working environment where employees are encouraged to share in our commitment to social responsibility.